Last updated: 28 August 2026
At MIGVIE, we hope you love your order. However, we understand that sometimes you may change your mind or something may not be quite right.
This policy explains how returns, cancellations and refunds work when purchasing from MIGVIE.
Change of Mind & Returns
If you purchase an item from us online, you generally have the right to change your mind and cancel your order within 14 days of receiving your goods, in accordance with UK consumer law.
To request a return, please contact us within 14 days of receiving your order.
Once you have notified us that you wish to cancel and return your order, you must return the item to us within 14 days.
Items must be returned in their original condition, unworn, unwashed and with any original tags or packaging where applicable.
You may handle or try on an item in the same way you reasonably would in a shop. However, if an item has been worn beyond this, washed, damaged or otherwise reduced in value through unnecessary handling, we may be entitled to make an appropriate deduction from the refund.
Return Postage
For change-of-mind returns, the customer is responsible for the cost of returning the item unless we have agreed otherwise.
We recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.
If your item is faulty, damaged or you have received an incorrect item, please contact us before returning it. Where you have a legal right to return an item because it is faulty, damaged, not as described or incorrect, MIGVIE will cover reasonable return costs where applicable.
Faulty, Damaged or Incorrect Items
We take care to ensure your order reaches you as expected.
If your item arrives faulty, damaged, misprinted or you receive the wrong product, please contact us as soon as possible with:
- Your name
- Your order number
- A description of the problem
- Clear photographs showing the issue
We will review the issue and arrange an appropriate solution, which may include a replacement or refund depending on the circumstances and your statutory rights.
Please do not dispose of or return a faulty item until we have responded to your request.
Print-on-Demand Products
Some MIGVIE products are produced especially after an order is placed using our print-on-demand production partners.
This does not affect your statutory rights.
Where the law provides you with a right to cancel or return an item, this policy and your statutory rights will continue to apply. Any statutory exceptions, including certain genuinely personalised or made-to-customer-specification products, will only apply where legally applicable.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size or colour and your item is eligible for return, please contact us regarding your return and place a new order for the item you would prefer.
Please check the relevant size guide carefully before placing your order.
Refunds
Once your return has been received and checked, we will process your refund in accordance with your applicable consumer rights.
Approved refunds will be returned to the original payment method used to place the order.
Where you exercise a legal right to cancel the entire order, we will also refund the standard outbound delivery charge where required by law. If you selected a more expensive delivery option than our standard delivery service, we are not required to refund the additional delivery cost.
Your bank or payment provider may take additional time to show the refund in your account after it has been processed.
Items That Cannot Be Returned
We cannot accept returns where there is no legal right to return, including certain products that have been genuinely personalised or made to your individual specifications.
We may also refuse or reduce a change-of-mind refund where goods have been handled beyond what is reasonably necessary to inspect them, subject to your statutory rights.
Nothing in this policy limits your legal rights where an item is faulty, damaged, not as described or otherwise does not conform to your contract.
Cancelling an Order Before Dispatch
If you need to cancel an order, please contact us as quickly as possible.
As some of our products enter production shortly after an order is placed, we cannot guarantee that we will be able to stop production or dispatch.
This does not affect any cancellation rights you may have under UK consumer law.
How to Request a Return
To request a return, please contact MIGVIE through the contact details provided on our website.
Please include your name and order number so we can locate your order.
If your return is accepted, we will provide you with the appropriate return instructions.
Please contact us before sending an item back.
Your Statutory Rights
Nothing within this Returns & Refunds Policy is intended to exclude, restrict or affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.
Contact Us
If you have any questions about a return, refund or your order, please contact us through the Contact page on the MIGVIE website.
MIGVIE
migvie.com
Thank you for shopping with MIGVIE.